Frequently Asked Questions
How do I apply for an apartment?
Applications can be completed directly through our community website by creating an account and selecting your preferred floor plan. This streamlined digital leasing process makes securing your new residence simple and efficient.
What income, credit, and screening qualifications are needed to apply?
Applicants must pass a standard screening for credit, criminal, and rental history, and provide proof of verifiable income equaling three times the monthly rent with a minimum 600 credit score. If these criteria are not met, our student-focused community welcomes qualified guarantors residing in the U.S. with a 650 credit score to help secure your lease.
How long does the application approval process typically take?
The application approval process typically takes between two and seven days once all required paperwork and guarantor details are submitted. Our dedicated team works quickly to finalize your documents so you can start planning your move.
What are your available lease terms and lengths?
We offer annual, fall semester, and short-term lease agreements. These flexible options are designed to fit your unique academic schedule and dynamic lifestyle.
What is the total estimated cost due at move-in (deposits & fees)?
Total estimated move-in costs include your first month's rent and a security deposit, which begins at $250 and can range up to one month's rent. Depending on your selections, additional fees may include furniture rental, applicable pet fees and pet rent, and the monthly damage waiver program fee if opted in. This straightforward fee structure helps you budget easily for your new home.
Are security deposits refundable?
Security deposits are fully refundable within 45 days of moving out, provided there are no outstanding balances or damage charges. This policy ensures a transparent and fair move-out process for all residents.
What is the penalty for breaking a lease, or do you allow lease transfers?
Residents are responsible for the full lease term, but you may re-let your apartment with prior written consent from management. Please contact the leasing office directly for detailed information on the assignment process and replacement procedures.
Is a guarantor required to sign the lease?
Guarantors are required to sign the lease and a dedicated guarantor lease addendum if the applicant does not meet standard income or credit requirements. This process helps applicants easily secure a spot in our student-focused community.
Do you offer individual "by-the-bed" leases or co-living?
Yes. Individual by-the-bed leasing options are available for our residents. This financial structure allows you to manage your own lease independently while sharing common living spaces.
Are pets allowed, and what are the restrictions/fees?
Up to two pets per residence are welcome with a 60-pound weight limit, a $250 one-time fee, and $25 in monthly pet rent. Your four-legged friends will love our on-site dog park and dedicated pet spa.
Is renter's insurance required?
Yes. Residents must maintain liability insurance with at least $100,000 in coverage or enroll in our property's Damage Waiver Program. These policies do not cover personal belongings, so residents must obtain their own coverage.
Is this a smoke-free community?
Smoking is prohibited inside the apartments and near all on-site amenities. Residents and guests must smoke at least five feet away from any breezeway to maintain a clean environment for our community.
What is the policy on subletting or Airbnb/Short-term rentals?
Short-term rentals and Airbnb hosting are strictly prohibited within the community. Subletting or granting a license to occupy requires prior written consent from management to ensure a secure environment for all residents.
What is the guest policy for overnight stays?
Guests are welcome to visit but may not stay overnight for more than five consecutive days without written management consent. This policy prioritizes the comfort and routine of all authorized occupants sharing the space.
Do you offer virtual, self-guided, or in-person tours, and how do I schedule one?
We offer in-person appointments and virtual tours upon request. You can easily schedule your visit directly through our website or by calling our office to explore our dynamic community.
How do I handle maintenance requests?
Non-emergency work orders can be easily submitted online through the ResidentPortal. Our on-site maintenance team is available to resolve issues quickly and keep your home functioning smoothly.
How do I pay rent? Can I pay online?
Rent can be paid online via a free e-check option or by credit card. We also accept cash payments through MoneyGram, offering multiple convenient methods to manage your monthly installments.
Do you offer roommate matching services?
We provide a roommate matching questionnaire during the application process. This tool pairs individuals based on lifestyle habits to encourage a highly compatible and positive shared living experience.
What utilities are included in the rent?
Pest control is the only utility included directly in your monthly rent installment. All other utility fees are broken down separately, allowing you to track your individual usage accurately.
Which providers are available for internet and cable?
High-speed fiber optic internet is pre-installed in every apartment for a flat rate Technology Fee of $25 per month per resident. This advanced connection ensures you have the reliable bandwidth needed for remote coursework and streaming.
What appliances and finishes are included in the kitchen?
Every kitchen is fully equipped with modern stainless steel appliances. This sleek setup provides an elevated cooking experience for preparing meals or entertaining friends.
What general features and finishes are standard in the apartments?
The residences showcase newly renovated interiors with modern design elements. These thoughtful updates create a stylish and comfortable baseline for your personal decor.
What type of flooring do the apartments have?
Apartments feature designer LVT wood-style flooring throughout the living spaces. This contemporary finish is both highly attractive and exceptionally easy to clean.
Is laundry included in the apartment?
Two dedicated laundry facilities are located directly on the property. These convenient on-site spaces make it simple to handle chores without leaving the community.
Do the apartments have A/C or specific climate control?
Yes. Central air conditioning is standard in all of our apartments. This climate control system ensures your home remains cool and comfortable year-round.
Does the apartment have extra storage space?
Our apartments do not include additional storage options outside of the standard closets. The generous floor plans provide ample room to organize your belongings efficiently within the home.
What other community amenities are available?
Community amenities include a swimming pool, fitness center, dog park, pet spa, student lounge, firepit, and package receiving. These diverse spaces are designed for connection and an active lifestyle.
What are the hours for the pool, gym, and clubhouse?
The fitness center and clubhouse offer 24/7 access, while the pool is open daily from 9 AM to 9 PM. These extended hours allow you to work out, study, or relax on your own schedule.
Does the community host resident social events?
Yes. Our on-site team frequently hosts planned resident events. These social gatherings offer a fantastic opportunity to mingle and connect with your neighbors in our thriving community.
Is the apartment set up for remote work?
Yes. Pre-installed high-speed fiber optic internet and a dedicated student lounge make our community highly conducive to remote work and studying. These features provide the reliable connection and quiet space needed to stay productive.
Are the apartments furnished?
Apartments are available in both furnished and unfurnished configurations, depending on your selected floor plan. These flexible options allow you to choose a home that best fits your current needs and budget.
Does the community have study rooms or quiet hours?
A student lounge is available on-site, though it does not feature private study rooms. This shared space offers a comfortable environment for collaborative work or casual reading.
Is the building secured or controlled access?
The clubhouse, laundry rooms, and fitness center feature controlled access entry. This thoughtful setup ensures these shared spaces remain exclusive to our residents.
What is the parking situation (including EV charging)?
Unassigned parking is available, with up to two vehicles permitted for one- or two-bedroom homes and three vehicles for three-bedroom layouts. A visible community decal is required to ensure convenient access for all residents. No EV charging available.
Where do guests park, and do they need a permit or pay a fee?
Guests must park farther from the buildings and do not require a permit. This arrangement ensures that prime parking spaces remain easily accessible for our residents.
How do I get my packages (is there a locker system)?
We offer a convenient package receiving service at our main office. Deliveries are accepted by our team and can be easily retrieved during regular business hours.
Are the apartments ADA accessible, and do the buildings have elevators?
Our buildings do not feature elevators, and the apartments are not ADA accessible. Residents access their homes via stairs, providing straightforward entry to each floor.
What are the closest options for grocery and dining?
The Oil Center Shopping Village is located just minutes away from the property. This prime location places major dining and grocery options within easy reach of your front door.
How close is the property to major highways, commuter routes, or specific major employers?
The property is located adjacent to the University of Louisiana at Lafayette and near the Ochsner Lafayette General Medical Center. This central location provides a highly commuter-friendly route to major local institutions.
Is public transportation easily accessible?
Yes. A public bus stop is conveniently located at the intersection of Oak Crest Dr. and Johnston St. This nearby transit access makes navigating the broader city simple and straightforward.
Is the property located near campus or on a shuttle route?
The property is located adjacent to the University of Louisiana at Lafayette and features an exclusive pedestrian walking bridge directly to the campus. This direct route allows you to easily walk or ride a scooter to your classes.